Service that make a difference
Our technical department combines experience, expertise and a strong commitment to providing our customers with the best possible service. Our team is made up of technicians with long and wide experience in the industry and different segments, which allows us to meet our customers' needs in a complete and personalised way.
We are your partner in every step of the process.
Flexible options for planned service
We understand that different businesses have different needs, which is why we offer flexible options when it comes to service.
You can choose to:
- Send the machine to one of our service facilities.
- Book one of our technicians for on-site service in your production.
Regardless of which option you choose, you can rest assured that the work will be carried out with the highest quality and precision. Our technicians are strategically located at three different offices around Sweden, which means we can be on site quickly when the need arises.
Dedicated expertise for your machines
Joakim Bromee has been Technical Manager at Logimark for many years and is a loyal employee.
"What's great about my job is not just the personnel responsibility, but getting to work with like-minded people and exchanging ideas daily to solve our technical challenges. It's very stimulating to constantly be challenged with something new and to work with both man and machine."
Ingemar Hansén is our Service Coordinator and is the first channel into the technical department. He is the spider in the web when it comes to planning and coordinating our assignments that we are constantly faced with. Emergency as well as planned maintenance.
"Getting to plan our assignments with the right staff in the right place based on the primary customer contact drives me. No two days are the same, which makes it a very entertaining business where I get to do something that is varied!"
Service agreement - for your peace of mind
Ensuring that your machines works properly is crucial for efficient and trouble-free production. With a service agreement from Logimark, you don't have to worry about keeping track of when it's time for service - we take care of everything for you.
What our customers say
How does our service work?
First step
The first step is to contact our service coordinator, Ingemar Hansén. You can choose between two different options depending on your needs:
- Help on-site: We will send a technician directly to your production facility.
- Service in our service facilities: You send the machine to us, where our dedicated technicians will take care of the service or repair in our fully equipped facilities.
Contact information for Ingemar Hansén, Service Coordinator:
service@logimark.se
010-444 16 63
Second step
The second step involves troubleshooting and remediation.
When our technician starts working on your machine, a thorough troubleshooting of both hardware and software is carried out. The technician systematically goes through the equipment to identify the exact problem.
Once the cause is established, we repair the machine and test it thoroughly to ensure it is working properly. The aim is to restore the machine to full operation and minimise production downtime.
Third step
Once our service technician has completed the work, the machine is carefully handed over. The technician will go through the following with your production staff:
- Identified problems: an explanation of what caused the malfunction or the need for service.
- Actions taken: a detailed description of the repairs or adjustments carried out.
- Functional test: The technician ensures that the machine works optimally and that your production flow can return to normal operation without interruption.
After the walk-through, we make sure that you, the customer, are completely satisfied before we leave your site. We aim to give you complete peace of mind that everything is working as it should.